BGC provides commercial cleaning services to discriminating buyers who
value quality at reasonable rates. We began operations in 2007 in
Fort McMurray, AB and expanded to Edmonton in 2014. Our Edmonton Branch
services our regional business interests throughout Northern and
Southern Alberta.
All
BGC staff have
payroll deductions and are insured by WCB. We ensure our customers speak
well of BGC by meeting their cleaning needs. We understand customers have
choices and they are our best referrals.
BGC portfolio of long term customers include World Class Companies, National,
Regional and Local businesses who trust BGC to maintain their facilities in
pristine conditions. BGC constantly seeks customer feedback by means of our
QA Inspections and random customer satisfaction surveys. Bottom line, we spare
no expense to maintain satisfied customer relationships.
HERE IS WHY CUSTOMERS CHOOSE US
To clean your facility correctly, BGC invests in state-of-the-art
cleaning technology. Our current portfolio of equipment investment exceeds $700,000
in specialty cleaning equipment. This enables BGC to address any
cleaning need successfully, on time, on budget! Also, new staff must pass internal
company screening compliance and police security clearance before joining our
BGC team.
Our Industry Certifications/Memberships include:
- Workplace Safety - Certificate of Recognition
- Building Owners and Managers Association
- Alberta Construction Association
- Better Business Association
Safety compliance is more than just a word to
BGC, its our
corporate culture. We actively promote 24/7 safety awareness campaigns to
“Return Home Safely”. We understand the core asset of any company is their
people and their customer’s staff, therefore
BGC embraces corporate
safety governance as a top priority.
BGC uses GREEN Cleaning Systems and Chemicals
exclusively, all the time, every time. Our cleaning rates are competitively priced for
outstanding quality.
As an aspiring leader in the Alberta cleaning industry, our success has stemmed from our steadfast commitment to our customers.
We’re proud to deliver unrivaled cleaning services each and every day. Your satisfaction is extremely important to us.
Our mission is simple – to exceed client expectations and develop state-of-the-art techniques and systems that deliver tangible value for our
clients through knowledge, dependability and integrity.
Every hour of every day, we strive to:
- Provide our customers a level of service unequaled in the cleaning industry.
- Commit to every cleaning project with 100 percent dedication.
- Create a cooperative atmosphere that reflects the personality of a successful, vibrant and enthusiastic company.
- Develop an organization that will encourage all people to prosper and grow to their full potential.
- Create a safe and considerate working environment.
- Encourage originality, innovation and promote enthusiasm in meeting the requirements of our customers.
- Endeavour to cultivate profit growth through efficient production methods and procedures.
- Create a distinctive and progressive corporate culture.
- Make positive contributions to the community in which we operate and strive to become a model corporate citizen.
Our vision is to create long-lasting relationships with our clients. Our aim is not to be the markets largest
company, but simply the best.
WE VALUE OUR CUSTOMERS
We help customers take pride, comfort and satisfaction in their homes and business properties. When they call on us, the job
gets done right. If we fall short, we work equally hard to make it right. We listen and respond to each customer as an individual
and build personal relationships. These relationships transform customers to clients.
At BGC we strive to be more than just a contractor; our aim is to create long-term beneficial relationships with our customers.
To provide peace of mind 24 hours, 365 days a year, BGC will be there, always. We handle jobs the right way and contact you
when they are complete.
WE PROMOTE HUMILITY
Creating a positive work environment begins with building meaningful relationships. We value and respect the concerns
and feelings of others. This compassion translates into behaviors that communicate empathy toward others, respect
for the individual and appreciation of diversity among associates.
WE WALK OUR TALK
When we make a promise, we keep it. Our promises provide a link of trust to our owners, our customers and to
each other. We honor and respect ourselves and others when we do all in our power to meet our commitments.
WE OPEN DOORS FOR IMPROVEMENTS
To survive and thrive in a rapidly changing environment, we must obtain and share new knowledge across the
industry. We encourage and support continuous learning, critical thinking and risk taking. We value associate contributions.
At
Bill’s General Cleaning, being frequently and properly trained with regard to safety is a must. We have developed
and support a wide range of training programs intended for employees at all levels. Our Custodians, Supervisors, and
site managers undergo extensive safety training in the following areas:
- Fire Prevention
- First Aid for Stopped Breathing
- Safe Lifting
- Hand Protection
- Workplace Violence
- Electrical Safety
- First Aid for Burns
- Chemical Exposure
- Eye Protection
- Slips, Trips, and Falls
The goal of the safety training sessions is to provide a competent level of safety knowledge for all employees
to retain and apply within their job functions. Our training process begins with a new hire orientation, followed
by safety training. Employees are to be trained and instructed in the location and use of emergency eye wash
stations, emergency showers, laboratory fume hoods, and flammable liquid storage cabinets at all job sites.
Bill’s General Cleaning extensive safety program has been in several years. Each year the safety program is
strengthened with the oversight Board Certified Safety Professionals.
Bill’s General Cleaning has a process in place for the screening of applicants to assure that they can perform the duties
of the job. Once an employee is placed in a job they must attend orientation classes that outline the job processes,
exposures to hazards and controls that must be in place to reduce the hazards.
The written safety programs such as the Injury, Illness Prevention Plan, Hazard Communication Plan, are reviewed
at the time of hire, and periodically thereafter. The code-of-safe practices are reviewed with each new employee and
before the start of each new job.
Our Safety Committee has the responsibility to facilitate required safety training within the company. All on-site
employees must be provided with a safety training seminar coordinated by the department. The committee may
accomplish this requirement by developing a program to meet the various training requirements.
On January 21, 2010,
BGC successfully completed the Alberta Construction Safety Association (ACSA) Train-the–train Course
offered by Workplace Hazardous Material Information System (WHMIS). BGC also permitted to conduct WHMIS training in
accordance with ACSA standards. Approval for this certificate bears official number 5085576.
On January 28, 2010, BGC received the certificate of Leadership for Safety Excellence Program from ACSA. Proficiency
certificate number for this program is 5087062.
On February 01, 2012, BGC completed the course on Principles of Health & Safety Management. The training provides the
participant with the necessary tools to develop and maintain an effective health and safety management system. Certification
for this completion bears official number of 5087737.
On October 18, 2012 BGC received the approval of good standing from ACSA for being an associate member. Registration number
issued for this approval is 1769.
Aside from the above-mentioned membership and regulatory compliance, on top of the BGC internal quality assurance the following
regulatory policies were strictly followed by BGC managers, supervisors and staff:
- BGC Health & Safety Policy
- Workplace Occupational Health and Safety Policy
- Workers Compensation Board Policy
- Workplace Anti-Harassment Policy
- Job Hazard Assessment Policy
- Distracted Driving Policy
- Safety Orientation Worksheet – Safe Operating Procedures
". . . We evaluate everything from your largest to your smallest concerns . . ."
It is Bills General Cleaning Services’ goal to be viewed by our customers as the best facilities solutions and service
provider available. We understand that we are not the only source for service available and any lack of performance on
our part may result in the loss of our clients. The typical “vendor based” quality assurance program is designed to benefit
the service provider and not necessarily the client. We believe strongly in accountability. We believe that our clients need
to be involved in the design and implementation of the quality program that will provide a mutual benefit for both parties involved.
On a client by client basis, we evaluate everything from your largest to your smallest concerns, mix in our knowledge and
expertise and form the basis for an individual quality program specific to your site. We encourage your involvement in
quality audits, performance ratings, corrective and preventative action processes and documentation. We have a quality
control system that was designed and tested right here in house. This program is so unique that it can be individually
tailored to each facet of your facility. This tool is used to monitor, check, improve on performance, and report in on all
aspects of your site.
Our quality assurance policy is to provide complete client satisfaction through innovation, continuous improvement, and
service excellence. We are committed to exceed customer expectations in all areas of our business. Our client’s satisfaction
is our main focus. From client feedback and requirements to service practices and implementation, our talented resources
and precise processes are dedicated to, and ultimately measured by our client’s success and satisfaction.
We deliver reliable, superior quality services backed by application know-how and expertise. We will continuously strive to
exceed the expectations and specifications of our clients. We involve all of our employees in an effort to improve the value
of our services. We do this to ensure no areas or ideas, from the front line employee to our Managers are ever missed. Much
time, detail, and attention goes into perfecting and evolving our processes.
We take your individual scope of work and expressed needs and assign a unique team to your site. We ensure
that only the most qualified crews and appropriate management are selected to support your facility. We will
constantly offer flexible communication and scalable solutions that respond effectively to your ever changing
needs and requirements.