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ASQ Service Excellence Award

What’s an ASQ Award? Our customer, Fort McMurray International Airport was recently awarded top honours in Canada & second place in USA from ACI (Airport Council International) for an ASQ Award (Airport Service Quality)

In part the ASQ Award recognizes outsourced vendor partners contribution to YMM’s customer service experience. BGC is very proud to be associated with YMM’s Award which includes Airport Terminal Cleanliness.

It’s quite an honour for us to able to say ... “BGC cleans one of the busiest international regional airports in North America”. Congratulations YMM on your ASQ Award!

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If you or your company are happy with our services, we would love to add your letter of approval to this page. In the event that you are not totally satisfied, then please send a review so we can make it right.

“At the Fort McMurray International Airport (YMM) our vision is to be Canada’s premier regional airport, providing our customers with an excellent travel experience. In passenger satisfaction surveys ranking YMM against its’ peer airports, we have consistently ranked in the top two for terminal cleanliness. Our scores are due to the hard work and professionalism by the team at Bills General Cleaning, whose experience and expertise give our customers a clean and welcoming airport for their travels.”

Cuyler G.
Vice President of Operations
Fort McMurray Airport Authority

“This confirms my recommendation for Bills General Cleaning Services over the past 10 years. In a community where high turnover can be a real challenge, I am happy to say this has not been the case with BGC. My retail store continues to be well maintained and supervised by well trained staff.”

Jason D.
Store Manager
Home Hardware
Fort McMurray, AB

“When it comes to customer service, often your customer relies heavily on front-line staff from any number of touchpoints throughout their experience. I have always found that the Bills General Cleaning staff go out of their way to help customers at the Fort McMurray International Airport. They not only take pride in making sure our terminal is clean but they also step-up to help passengers who need assistance. The friendly and helpful demeanor of the team add value to their services that you cannot measure in dollars and cents.”

Joanne M.
Manager of Marketing
Communications & Experience
Fort McMurray Airport Authority

“This letter is to recognize the excellence in professionalism, competence and cooperation extended by Bills General Cleaning and their team throughout the cleaning of our retail store building for the last 10 years. The team has been dedicated to ensuring consistency in service and more than willing to work with tight timelines. Their flexibility and cooperative nature has been appreciated over the years. Their Managers are quick to action any concerns and proactive to ensure minimal disruption to our day to day business. They are approachable and willing to assist with any requests that may arise. The Management at BGC ensure the safety of their workers all while providing a quality service. We have appreciated their hard work over the past 10 years and hope to continue to do so in the future.“

Cindy T.
General Manager
Staples, Fort McMurray, AB