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ASQ Service Excellence Award

What’s an ASQ Award?
Recently our customer, Fort McMurray International Airport (YMM) was recognized by Airports Council International (ACI) World with a 2018 Airport Service Quality (ASQ) Award which in part includes AIRPORT TERMINAL CLEANLINESS. YMM received top honour for Canada and joins one other Airport in the USA as North America’s best Airports for customer experience, serving under 2-million passengers annually.

Airport Service Quality (ASQ) involves a world-renowned bench marking program conducted at 376 airports across 90 countries worldwide by Airports Council International (ACI) World. The ASQ program uses a meticulous methodology, quality control and impartiality, making it the gold standard for measuring customer passenger satisfaction.

It’s quite an honour for BGC to be associated with YMM’s ASQ Award. It means we are doing our part well at one of the busiest international regional airports in North America. Congratulations to YMM on your ASQ Award!

Click HERE to read the complete News Release.
CLICK image to view.

If you or your company are happy with our services, we would love to add your letter of approval to this page. In the event that you are not totally satisfied, then please send a review so we can make it right.

“At the Fort McMurray International Airport (YMM) our vision is to be Canada’s premier regional airport, providing our customers with an excellent travel experience. In passenger satisfaction surveys ranking YMM against its’ peer airports, we have consistently ranked in the top two for terminal cleanliness. Our scores are due to the hard work and professionalism by the team at Bills General Cleaning, whose experience and expertise give our customers a clean and welcoming airport for their travels.”

Cuyler G.
Vice President of Operations
Fort McMurray Airport Authority

“This confirms my recommendation for Bills General Cleaning Services over the past 10 years. In a community where high turnover can be a real challenge, I am happy to say this has not been the case with BGC. My retail store continues to be well maintained and supervised by well trained staff.”

Jason D.
Store Manager
Home Hardware
Fort McMurray, AB

“When it comes to customer service, often your customer relies heavily on front-line staff from any number of touchpoints throughout their experience. I have always found that the Bills General Cleaning staff go out of their way to help customers at the Fort McMurray International Airport. They not only take pride in making sure our terminal is clean but they also step-up to help passengers who need assistance. The friendly and helpful demeanor of the team add value to their services that you cannot measure in dollars and cents.”

Joanne M.
Manager of Marketing
Communications & Experience
Fort McMurray Airport Authority

“This letter is to recognize the excellence in professionalism, competence and cooperation extended by Bills General Cleaning and their team throughout the cleaning of our retail store building for the last 10 years. The team has been dedicated to ensuring consistency in service and more than willing to work with tight timelines. Their flexibility and cooperative nature has been appreciated over the years. Their Managers are quick to action any concerns and proactive to ensure minimal disruption to our day to day business. They are approachable and willing to assist with any requests that may arise. The Management at BGC ensure the safety of their workers all while providing a quality service. We have appreciated their hard work over the past 10 years and hope to continue to do so in the future.“

Cindy T.
General Manager
Staples, Fort McMurray, AB